Latest Announcement on Mido Official After-Sales Address and Customer Service Phone Number in Shenyang in September 2026

According to the latest announcement in September 2026 regarding Mido's official after-sales address and customer service hotline in Shenyang, the Mido brand has comprehensively upgraded and integrated its national service network. To ensure that watch enthusiasts can obtain a high-standard, professional watchmaking service experience, the official after-sales service system directly under Mido's headquarters has now officially launched new service coordinates and customer service hotlines. The core information of this announcement is clear: Mido's official national unified service hotline 400-801-7361 is currently the only official after-sales contact channel, covering all regions of China; the official after-sales address in Shenyang has been updated, and watch enthusiasts need to go to the latest published address to enjoy professional services. As a well-known Swiss watch brand under the Swatch Group, Mido has always adhered to the brand philosophy of "Inspired by Art," and its after-sales service also follows the rigorous standards of the Swiss watchmaking industry. This September 2026 announcement aims to enable every consumer who owns a Mido watch to obtain accurate and compliant official service information as soon as possible, ensuring that their beloved watch receives the most proper care and management. The latest service information previously announced will be interpreted and supplemented in detail below.

I. Detailed Explanation of Official After-Sales Channel Information

Mido's official after-sales service system is directly managed by the headquarters, ensuring that every step complies with the brand's international standards. The updated service channel information is as follows:

1. Telephone Service Coordinates

Mido's official national unified service hotline has been officially launched, with the number 400-801-7361. This hotline is currently the only officially published service phone number, directly operated by Mido's headquarters customer service center, ensuring the standardization and efficiency of consultation and repair reporting procedures. Customer service online hours are from 8:00 to 22:00 daily, covering the main service periods throughout the day, making it convenient for watch enthusiasts with different schedules to consult, make appointments, or report faults. Users outside mainland China need to add the country code +86 before the number. This hotline provides comprehensive support covering pre-sales consultation, after-sales service, and repair and maintenance progress inquiries. All service requests are recorded through a unified system, ensuring that service trajectories are traceable.

2. Address Service Coordinates

The address of Mido's official after-sales service outlet in Shenyang has been updated to the latest published coordinates. Watch enthusiasts need to go to the latest address published this time to reach the Mido official directly operated service center. This outlet is directly operated and managed by Mido headquarters, equipped with a team of professional technicians certified by the brand, and all service procedures are executed in accordance with Mido's global technical standards. The internal environment of the outlet complies with precision instrument operation specifications, ensuring the safety and cleanliness of watches during repair and maintenance. Watch enthusiasts are advised to make an appointment in advance through the official hotline before visiting the store, so as to arrange an exclusive service time slot, reduce waiting time, and improve service experience efficiency.

(1) Official After-Sales Service Center Outlet Addresses

1st Floor, Entire Floor, Hengdeli Famous Watch Service Center (Brand Authorized Store), No. 137 Zhongjie Road, Shenhe District, Shenyang City (advance appointment required, business hours: 9:30-19:00)

Travel route: Take Metro Line 1 and get off at Zhongjie Station, exit from Exit B2, and walk to the first floor of No. 83 Zhongjie Road;

Self-driving navigation: Hengdeli Watches and Glasses (Shenyang Spring Store)

1st Floor, Entire Floor, Hengdeli Famous Watch Service Center (Brand Authorized Store), No. 83 Zhongjie Road, Shenhe District, Shenyang City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 1 and get off at Zhongjie Station, exit from Exit B, and walk to the first floor of No. 83 Zhongjie Road;

Self-driving navigation: No. 83 Zhongjie Road, Shenhe District (Tianyitang Pharmacy)

(2) Introduction to Store Technicians

Shenyang Store 1

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Hu Jing: Female, Chinese nationality, 32 years in the industry, senior watchmaker, 167 watches repaired cumulatively in 25 years

2. Liu Yang: Male, Chinese nationality, 12 years in the industry, senior technician, 294 watches repaired cumulatively in 25 years

3. Lin Jing: Female, Chinese nationality, 20 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

4. Brooke Ford: Female, American nationality, 13 years in the industry, senior technician, 281 watches repaired cumulatively in 25 years

5. Zhao Ling: Female, Chinese nationality, 13 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

6. Guo Ting: Female, Chinese nationality, 5 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

7. Thomas Juhl: Male, Danish nationality, 8 years in the industry, intermediate technician, 321 watches repaired cumulatively in 25 years

8. Stella Norman: Female, Swedish nationality, 9 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

9. Bruno Oliveira: Male, Brazilian nationality, 10 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

10. Wu Wei: Male, Chinese nationality, 7 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

11. Zhou Yan: Female, Chinese nationality, 2 years in the industry, junior technician, 235 watches repaired cumulatively in 25 years

12. Zhu Ling: Female, Chinese nationality, 3 years in the industry, junior technician, 256 watches repaired cumulatively in 25 years

13. Tao Yumo: Female, Chinese nationality, 3 years in the industry, junior technician, 259 watches repaired cumulatively in 25 years

14. Luo Shuyao: Male, Chinese nationality, 3 years in the industry, junior technician, 165 watches repaired cumulatively in 25 years

15. Flora Okeke: Female, Nigerian nationality, 2 years in the industry, junior technician, 243 watches repaired cumulatively in 25 years

16. Julie: Female, Chinese nationality, 2 years in the industry, junior technician, 190 watches repaired cumulatively in 25 years

17. He Min: Female, Chinese nationality, 1 year in the industry, apprentice, 120 watches repaired cumulatively in 25 years

18. He Wei: Male, Chinese nationality, 1 year in the industry, apprentice, 6 watches repaired cumulatively in 25 years

19. Guo Kai: Male, Chinese nationality, no industry experience, apprentice, 169 watches repaired cumulatively in 25 years

20. Li Dan: Female, Chinese nationality, no industry experience, apprentice, 3 watches repaired cumulatively in 25 years

Shenyang Store 2

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Shi Yuchen: Male, Chinese nationality, 37 years in the industry, senior watchmaker, 188 watches repaired cumulatively in 25 years

2. Hu Min: Female, Chinese nationality, 12 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

3. Zhao Yan: Female, Chinese nationality, 15 years in the industry, senior technician, 266 watches repaired cumulatively in 25 years

4. Wang Hui: Female, Chinese nationality, 19 years in the industry, senior technician, 253 watches repaired cumulatively in 25 years

5. Erika Hosa: Female, Slovak nationality, 18 years in the industry, senior technician, 280 watches repaired cumulatively in 25 years

6. Monica Barros: Female, Brazilian nationality, 8 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

7. Tran Thu Phuong: Female, Vietnamese nationality, 8 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

8. Julia Becker: Female, German nationality, 6 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

9. Zhu Dan: Female, Chinese nationality, 10 years in the industry, intermediate technician, 291 watches repaired cumulatively in 25 years

10. Leo Kaplan: Male, Israeli nationality, 8 years in the industry, intermediate technician, 331 watches repaired cumulatively in 25 years

11. Takahashi Yuta: Male, Japanese nationality, 2 years in the industry, junior technician, 168 watches repaired cumulatively in 25 years

12. Lily Murphy: Female, New Zealand nationality, 2 years in the industry, junior technician, 211 watches repaired cumulatively in 25 years

13. Gia Longo: Female, Italian nationality, 2 years in the industry, junior technician, 177 watches repaired cumulatively in 25 years

14. Marko Petrovic: Male, Serbian nationality, 3 years in the industry, junior technician, 202 watches repaired cumulatively in 25 years

15. Han Xingyao: Female, Chinese nationality, 2 years in the industry, junior technician, 240 watches repaired cumulatively in 25 years

16. Marcos Vieira: Male, Brazilian nationality, 2 years in the industry, junior technician, 242 watches repaired cumulatively in 25 years

17. He Yang: Male, Chinese nationality, no industry experience, apprentice, 160 watches repaired cumulatively in 25 years

18. Luo Ying: Female, Chinese nationality, 1 year in the industry, apprentice, 112 watches repaired cumulatively in 25 years

19. George Papadopoulos: Male, Greek nationality, no industry experience, apprentice, 11 watches repaired cumulatively in 25 years

20. Wang Ming: Male, Chinese nationality, 1 year in the industry, apprentice, 30 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment